Customer Care


Delightful Support




Contact Us

800-446-7627


Sales

  • Monday - Friday,
    9:00AM - 5:00PM
    Eastern Time

Billing

  • Monday - Friday,
    9:00AM - 5:00PM
    Eastern Time

Technical Support

  • 24 x 7 x 365


2008 Beta Product Trials



Delightful Support: Expect the Exceptional

For too long service companies have trained customers to expect long hold times, bad communication and poor overall customer support. These companies make exceptions and tell you what they can do to solve an issue in the 11th hour "just this once".

Our support technicians:

  • Work right in the heart of our data centers
  • Offer phone or e-mail support
  • Provide scalable, round-the-clock assistance
  • Continually monitor your web hosting solutions

Exceptional is exactly what we deliver with Delightful Support:

  Standard Services Accelerated Services
Superior Service Level Agreement
100% Network Uptime yes yes
100% Infrastructure Guarantee yes yes
30 Minute Hardware Replacement yes yes
Superior Infrastructure
World-class N+1 data centers in 3 diverse locations
(East Coast, West Coast, Midwest)		 yes yes
Cisco powered network with multiple Tier 1 providers yes yes
Global DNS Cluster yes yes
Delightful Support
Live American phone support 24 x 7 x 365 yes yes
Professional Services * yes yes
Toll-free International Support (select countries) yes yes
Rapid provisioning yes yes
Dedicated Account Manager no yes
Periodic Account Reviews with including capacity planning no yes
Project Management of implementation/migration no yes
Support hotline to strategic partners (e.g. Microsoft, Cisco) no yes
Detailed Playbook no yes
Managed Security
Automated OS patching yes yes
Security Vulnerability Report * yes yes
Centralized Intrusion Prevention System (IPS) * yes yes
Hourly Vulnerability Scans * yes yes
Security Appliance * yes yes
Optional Security Forensics yes yes
Server Virus Protection yes yes
Managed firewall(s) and/or VPNs no yes
Optional Third party security audit(s) no yes
Monitoring & Response
Basic, Active, and Advanced Monitoring yes yes
Immediate Response yes yes
Immediate notification to performance degradation via email or page yes yes
Reporting
Bandwidth Utilization yes yes
Security Vulnerability Assessment * yes yes
Web Analytics yes yes
Real-time Support Ticket Detail yes yes
* Exclusive offerings to Hosting.com.
No other provider offers these unique services to the depth and breadth of Hosting.com.