Denver, CO – March 13, 2014 – Joel Daly, Chief Operating Officer of HOSTING, will be the keynote speaker at Zingerman’s ZingTrain executive roundtable on March 26, 2014. Daly will share how HOSTING took the best customer service lessons from companies such as Zingerman’s and Zappos, and applied them to create its own customer-centric service culture.
Daly’s key takeaways for creating successful customer service strategies include:
- An overview of “The Age of the Customer”
- Three Business Truths that guide customer–centric service companies
- Essential steps to building a customer–centric service culture
- The metrics and key performance indicators (KPIs) that HOSTING leverages to measure the success of its customer service strategy
- How HOSTING uses customer journey maps to help improve products, processes and customer experience
A key function of Daly’s role as COO of HOSTING is to ensure each department has the tools and resources they need to “wow” its cloud hosting and managed cloud services customers at every juncture.
“In this post-recession environment, offering great products and services isn’t enough to gain the loyalty – or even attention – of today’s empowered businesses,” Daly says. “Our authentic, customer–focused culture enables HOSTING to differentiate itself by providing the best possible cloud experience for the organizations we serve.”
The event will be held on March 26, 2014 from 7:30 to 9:30 a.m. at ZingTrain’s training facility in Ann Arbor, MI. The price is $50 per person or $25 for students and representatives of non-profit organizations (use discount code LUMOS). Register at https://www.zingtrain.com/node/372.
HOSTING helps organizations design, build, migrate, manage and protect their cloud-based environments. Leveraging enterprise-class networking and connectivity technologies, HOSTING provides the highest levels of compliance, availability, recovery, security and performance. HOSTING owns and operates six geographically dispersed data centers under an ITIL-based control environment validated for compliance against HIPAA, PCI DSS and SOC (formerly SAS 70) frameworks.
About Joel Daly
As COO of HOSTING, Joel oversees all operational activities, including operations and engineering.
Prior to HOSTING, Joel served as the COO of QTC Management, a provider of medical examination and occupational health services. Prior to QTC, he co-founded and served as COO of Inflow Inc., a national IT services provider headquartered in Denver, Colorado. Joel was responsible for Inflow’s operations, engineering and datacenter management teams. With Inflow, Joel oversaw the construction, operations and availability of 14 datacenters throughout the United States. Prior to Inflow, Joel co-founded and served as vice president of operations for LINK-VTC, a global provider of videoconferencing services.
Joel holds a master’s degree in business administration from Loyola Marymount University and a bachelor’s degree in Management from the U.S. Air Force Academy.
ZingTrain shares the Zingerman’s Experience through cost effective training and consulting. We offer business-to-business seminars, customized training, executive roundtables and one–on–one consulting on the systems, culture, tools and techniques that contribute to the success of Zingerman’s Community of Businesses. Learn more at www.zingtrain.com.