Business Continuity for Mission-Critical Applications

Business Continuity is not something that is implemented at the time of a disaster — Business Continuity refers to those activities performed daily to maintain service, consistency, and application recoverability.

The Hosting.com Critical Availability Service (CAS) is recommended for your applications that have the utmost need for accessibility and uptime. CAS provides a highly available architecture designed from the datacenter floor up to guarantee all of your mission-critical applications are available at all times.

CAS allows companies of all sizes and industries to adopt solutions to ensure you can:

• Quickly scale with zero downtime
• Attain regulatory compliance with the Compliant CAS Solution
• Avoid service interruptions from non-redundant infrastructure designs
• Provide the customer experience your end-users expect from a SaaS, eCommerce, Back-Office or Web application
• Focus budgets and manpower on competitive implementations rather than infrastructure uptime and security
• Reduce costs of Business Continuity and Disaster Recovery (BCDR) services by utilizing Hosting.com’s geographically-dispersed data centers and Cloud services
• Architect for availability and plan for recovery

Hosting.com is committed to providing you with cost effective, high-availability and recovery solutions. By packaging our geographically-dispersed datacenter infrastructure, Entourage support, redundant managed services, and critical service level agreement (SLA), the Critical Availability Service guarantees to keep your mission-critical applications open for business.

Highly-Available Platform Architecture

The high-availability (HA) infrastructure is comprised of hosting in one of our geographically-dispersed and certified data centers, a managed hosting solution with five managed services including:

• Dedicated Firewalls - Implemented in a highly available configuration, delivering peace of mind and application security
• HA Load Balancing - Utilizes either our Shared HA or Dedicated HA traffic management platform
• Bare-metal Backups - Configured to allow for reliable data and systems protection and speedy recovery at time of disaster
• Advanced Monitoring Platform - Allows us to proactively monitor your systems performance and notify you BEFORE an issue occurs
• Configurable Systems and Patching - Keeps your applications up to date while reducing management costs

The combination of the five redundant managed services provides you the backbone necessary to guarantee your applications are always available. To build reliable, secure and scalable solutions, we rely on our partnerships with industry-leading vendors such as Dell, Juniper, Coyote Point, EMC, Alert Logic and VMware.

In addition, all CAS customers receive a signed certificate demonstrating that their application environment is “certified” to be highly available.

Expert Provisioning, Onboarding and Support

All CAS customers experience our “white glove” enterprise customer implementation process and experience an onboarding process second to none. The fully managed implementation process is managed by an experienced project manager that is your single point of contact throughout the entire provisioning and certification experience. The Project Manager writes the implementation statement of work, works with you to create the proper test plan and manages the test plan through to successful completion and certification.

CAS is supported by the Hosting.com Entourage Support team which is a small group of highly trained and dedicated server engineers assigned to specific customers to work with you whenever you require assistance through all environment lifecycle stages to ensure your solutions have optimal performance and uptime.

Critical Service Level Agreement

The Critical SLA is like no other in the hosting industry – guaranteeing uptime levels and payouts that are unprecedented in the hosting industry. Should an application outage occur, our Critical SLA provides you with a payout of two times your entire monthly solution costs – that’s right, your entire solution; not by component as occurs with most industry SLAs. We recognize the importance of your application’s availability to your customers, therefore we take the necessary infrastructure steps to guarantee your business is always on.

This SLA is only available for clients that choose our Critical Available Service.