How Our Solution Works
As the technology supporting your business grows, is the support for your technology growing with it? Forget what you know about traditional technical support -- when you need help, you shouldn't have to waste time with headaches such as:
- Entry-level support technicians who aren't familiar with you or your server
- Re-explaining your issue to multiple technicians in order to find a resolution
Hosting.com developed a support service that eliminates those frustrations and gives you and your business dependable expert support.
Entourage Support
With our Entourage Support structure, you are assigned to an entourage, which is a small group of server engineers and a support supervisor, who will work closely with you whenever you require assistance. Your entourage provides you with the following:
- A team of server engineers who know you and your server configuration
- A supervisor to contact in the case of an emergency
- The same people who have helped you in the past and who will be there in the future
- Rapid resolution time to your issues, increasing your productivity and ROI
Hosting.com's Entourage Support service gives you the technology support you need to grow your business. Call 1.888.894.4678 for more information.
Features:
- A unique phone number to contact your Entourage Support team directly
- A small team of server engineers who are familiar with your solution
- A dedicated supervisor to speak with regarding any issue
Advantages:
- Build rapport with your Entourage Support team for deeper trust
- You have access to an Entourage Support team regardless of your solution complexity or size
- Peace of mind knowing the right people are working on your server
