• Pioneer

    • The Pioneer level of HOSTING managed services offers a fully run and managed solution for visionary IT pros.


    Choose from Managed Cloud, Managed Security or Managed Database.

    Click the plus signs below for more information and fill out the form on the right to get started.

    MANAGED CLOUD MANAGED SECURITY MANAGED DATABASE
    Support

    • 24x7x365 Phone & Ticket Support
    • Pre-sales Solution Architect
    • Named Engagement Manager
    • Cost Optimization Review
    • Named Engagement Architect


    Monitoring

    • Platform & Solution Component Monitoring
    • Pre-built Monitoring Dashboards
    • Capacity & Performance Monitoring
    • Application Monitoring
    • Detailed Configuration Catalog
    • Leaderboard Dashboards
    • Event Correlation Dashboards
    • Monitors
    • Reporting
    • Forecasting
    • Topology Diagrams
    • Workflow Automation Services


    Management / Expertise

    • On-demand Platform & Application Expertise
    • Fully Managed Infrastructure
    • Support for Self-service Tools
    • Monthly Account Report
    • Quarterly Business Review
    • Solution Runbook
    • Co-administration of OS
    • Co-administration of Web, App, and DB server
    • Full Administration of Web & App Framework Software


    Backups

    • File System Backup Monitoring & Management
    • Application Level Backup/Recovery Monitoring & Management

    Management / Expertise

    • Managed Patching – Custom Schedule
    • Firewall Management
    • Managed Secure Remote Access
    • Managed Intersite VPN
    • Malware Protection
    • Vulnerability Scanning
    • Intrusion Detection
    • Security-as-a-Service for Intrusion Detection
    • Log Management
    • Daily Log Review
    • Security-as-a-Service for Log Management
    • Web Application Firewall
    • Security-as-a-Service for Web Application Firewall
    • File Integrity Monitoring


    Support

    • Access to HOSTING Security & Compliance Analysts


    Tools & Reporting

    • Security Posture Reporting
    • Compliance Dashboard
    • Compliance Management

    Database Monitoring & Alerting

    • Availability
    • System Resource Usage
    • Alert/Error Log
    • Maintenance Jobs
    • Backups
    • Performance
    • Partitions
    • High-Availability
    • Replication
    • Clustering


    Database Metrics & Reporting

    • Capacity Planning
    • Notification Summary
    • Technical Summary
    • Utilization Comparison
    • Service Metrics


    Patch Management

    • Patch Investigation
    • Patch Validation
    • Patch Application
    • Patch Management


    Database In-Place Upgrades

    • “dot” Release/Service Packs
    • Major Upgrades (one version jump only)


    Backup & Recovery

    • Emergency Database Recovery/Restore
    • Setup Standard Backup Solution
    • Full Database Refreshes
    • Partial/Object Refreshes


    Storage Management

    • Disk Space Cleanup
    • Disk Layout & Management
    • Create/Reallocate DB Files


    Database Management

    • Run or Deploy Client-designed Scripts
    • Partition Maintenance


    User Management & Security

    • Manage Users, Roles and Profiles
    • Manage User Groups
    • Manage Schema Security


    Maintenance Plans

    • Review existing Maintenance Plans
    • Standard Maintenance Plans
    • Customer Specific Maintenance Plans


    Database Performance Tuning

    • Rebuilding Indexes
    • Database Instance Configuration/Parameters Tuning
    • Initial Database Assessment (Ndepth)
    • Quarterly Database Health Check (Nspect)
    • Review Fragmentation
    • Deadlocks Investigation
    • Identify Performance Bottlenecks
    • Identify Tables with no Indexes
    • Long Running Transactions Investigation
    • Identify Problematic SQL


    Database Cluster & Replication Management

    • Cluster Maintenance
    • Cluster Architectural Review
    • Cluster Performance Review
    • Cluster Failover Review
    • Replication Administration and Maintenance
    • Replication Security

    If you want to focus on the IT initiatives that truly drive value for your company and your customers – and outsource all of the mundane, repetitive and time-consuming tasks associated with managing your cloud computing environments – look no further.

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