Customer Stories
I would rate the customer service very, very high. Hosting.com has the same mission we do — to grow with the customer and to cater to them, and that really resonates with me. We are both customer driven. The Dedicated Server Team knows our website quite well, and they are always available to address our needs and provide recommendations when necessary.
Excellent customer service and 24x7 tech support mean my clients and I are taken care of, and can focus on business objectives. I always say, “Leave hosting to the professionals.” Hosting.com is as good as it gets.
I was tired of switching hosts due to poor, inflexible, unresponsive customer service. I needed a strong, flexible, reliable hosting partner. I found that in Hosting.com. They meet my demanding standards with the willingness to customize, be flexible, and responsive. And that lets us focus on our business, which makes our clients happy!
As an entrepreneur, I am an owner, a designer, and a technical department rolled into 1. I can't afford to spend time troubleshooting technical issues affecting my own business as well as for my clients.
I would rate Hosting.com's customer service First Class. There is never a delay in dealing with an issue or a problem. Many times I feel like I'm the only customer there and because of that many of the reps are on a first name basis with me. You get the feeling that you are dealing with a group of friends, not just a business, and that is a nice relationship to have.
Going with another company other than Hosting.com would be detrimental to myself and the longevity of my clients. When I think of Hosting.com, I think of consistency: consistently great customer support and response time. They are consistently listening to their customer's needs, and they are amenable to helping getting clients transferred to the proper solutions that fit the bill. Whether you are a small business to a high-end client, you still get the same attention and quality.
I have complete flexibility and confidence in what I am able to do for my clients. I can stop worrying about my servers because I know they are handled effectively and I have complete security.
As our business has grown, Hosting.com has been able to provide us with additional resources in the way of database servers, email tools, and on-demand engineering talent that have allowed us to build and maintain even our most complex and busy sites.
We have a great relationship with Hosting.com, and part of what we need to do business is having their trained people available to aide. It is our responsibility to document issues communicated from our clients and possibly escalate the problem to Hosting.com so we can partner with them to provide a resolution.
Hosting.com makes conducting business easier for us. We have a Dedicated platform/server that has shared functionality, and Hosting.com even created a shared interface that has been a immense help. The fact that we don't have to troubleshoot our Dedicated server, that all of the patches and updates are included, and that I still have a control panel on the interface to address all of my clients' needs has been a fantastic asset.
I love the hands-on customer service, and the staff is very, very knowledgeable. If there is ever an issue, it will get fixed right away. I currently have 5 other websites hosted with Hosting.com, and I would use Hosting.com for other sites in the future.
