Business Operates 24 x 7 – And So Do We.
HOSTING’s client-driven, proactive approach to supporting our customers has merited inclusion in Gartner’s Magic Quadrant for Cloud-enabled Managed Cloud Hosting three years running – citing our commitment to service, ability to execute and completeness of vision. By providing multiple communication channels and customizable online tools, our customers have unmatched visibility and support for their cloud computing environments.
24 x 7 x 365 Live Support
We recognize that technology alone does not provide outstanding products and services. Smart, innovative, empowered people hold the keys to success for our clients and our company. Our staff consists of more than 200 certified cloud professionals and engineers, along with expert support and client-focused system administrators.
HOSTING customers have access to live 24 x 7 x 365 support from a seasoned Tier 2 or Tier 3 support specialist. Customers can contact them via telephone, email or online chat – whatever’s most convenient. Our support teams maintain dedicated run-books and architecture diagrams for your solution so you never interact with someone who is unfamiliar with your needs. 90% of the time, the support expert who responds to your query will be the one who resolves your issue quickly and efficiently. You never experience any runaround – just results.
Our support teams are incentivized on our collective Net Promoter Score (NPS), which measures the likelihood of our clients recommending us to their peers. Our customer’s satisfaction is the sole criteria for how employee performance is measured.
HOSTING provides customers with a robust, yet intuitive, set of monitoring tools and management tools that are available through the HOSTING Customer Portal™. With one-click control, customers can provision, monitor and manage virtual machines (VMs), domains, firewalls and other cloud assets. Our Customer Portal is also tied directly into HOSTING’s ticketing system which helps accelerate the resolution of complex issues.
Want to learn more about HOSTING and our proactive, industry-leading customer support model? Contact us today.