Patch Approval via the Customer Portal

This article relates to approving or denying patches for the server via the Customer Portal.  This applies only to Dedicated and Virtual Machines which subscribe to our managed patching service. 

To approve or deny patches for the servers, please follow the steps below.

1. Log into the customer portal as an account administrator user.  
2. In the top navigation menu, select Server Updates.  If you do not see this option, you are not authorized to view this portion of the customer portal.  Please contact your account administrative user for assistance and permissions. 
3. From the drop down, choose a specific server to manage.
4. The Current Server Updates will be shown as the default view.

5. Click Additional Update Views to approve or deny pending updates.  If an update is not shown, click the Check for Updates link in the corner and allow the portal to refresh. 

6. To approve a patch under the Additional Update Views > Updates Under Review section, click the thumbs up icon next to the specific patch.  Next time patches are applied, this patch will be deployed to the server selected in the drop down and will be moved to the Current Server Updates section of the portal.
7. To deny a patch under the Additional Update Views > Updates Under Review section, click the thumbs down icon next to the specific patch.  Next time patches are applied, this patch will  be skipped and will continue to show in the portal under Excluded Updates.
8. If updates are ready to be run, click the Run Updates Now link.  Patches that were approved will be applied.  
9. Under the Update History section, a list of patches that were applied and run will be shown.