Support
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- Add a Domain Name Via the Customer Portal
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- Upgrade Cloud Enterprise Virtual Machine Resources via the Customer Portal
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- Set Up/View Performance Monitoring via the Customer Portal
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- View Support Tickets via the Customer Portal
- Change Permissions via the Customer Portal
- Reset Customer Portal Password
- Change Password via Customer Portal
- Create/Change Security Passphrase via the Customer Portal
- Remove Unverified Domain Names via the Customer Portal
- Cloning a Virtual Machine via the Customer Portal
- Restore a backup via the Customer Portal with Avamar
- Submit a ticket to support via the Customer Portal for Avamar
- View backups for a server in the Customer Portal for Avamar
- Create a Cloud Enterprise VM
- Schedule Virtual Machine Operations via the Customer Portal
- Add New Devices and Solutions in the Customer Portal
- Approve Patches via the Customer Portal
- Device Listing via Customer Portal
- Activate The HOSTING.com Customer Portal
- Access "My Files" from the Hosting.com Customer Portal
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- Schedule a Recurring Virtual Machine Operation in the Customer Portal
- Manage Virtual Machine Operating System Services
- OVF Upload - In The Hosting.com Customer Portal
- Managing DNS Zones from the Customer Portal
- Uploading Your Own Virtual Appliance In The Customer Portal
- Create Additional Portal Users through Customer Portal
- Customize Customer Portal Home Page with Widgets
- Enable Auto-refresh for the Portal Home Page
- Edit Account Information (My Account) in Customer Portal
- Enable or Disable Support Ticket Surveys in Customer Portal
- View Device Setup Information through Customer Portal
- Add Alternate Contact Information under My Contacts in Customer Portal
- Check Device Build Progress in the Customer Portal
- View Billing Summary in the Customer Portal
- View Invoices in the Customer Portal
- View Payment History in the Customer Portal
- Update Payment Method in the Customer Portal
- Add a New Alarm for Virtual Machine through Customer Portal
- Managing Snapshots for Virtual Machine through Customer Portal
- Create New vCloud Express VM in Customer Portal
- Create New Cloud Business Virtual Appliance in Customer Portal
- View Scheduled VM Operations in Customer Portal
- Delete Scheduled Operations in Customer Portal
- Submit Portal Feedback through Customer Portal
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- Order a Dedicated Solution through Customer Portal
- Manage Contacts In the Customer Portal
- Customer Portal Layout Enhancements
- DNS Information
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Restore a backup via the Customer Portal with Avamar
This article will go over restoring a backup for a server that is using Avamar via the Customer Portal. This applies only to Cloud and Dedicated accounts using Avamar. This does not apply to those servers running Righteous.
- Log into the customer portal at https://customer.hosting.com with your email address and password.
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Once logged in, navigate to the Backups tab.
- From the drop down, select Restore.
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You will see a listing of the servers that are being backed up on the left side of the page. Drill down to the server you wish to restore and allow the page to reload. Once it reloads, the center/right side of the portal will activate the Restore button.
- Expand the drive you wish to restore and place a checkbox next to those folders/files you are restoring. Once the folders/files are selected, click the Restore button. If you wish to clear those checked folders/files, click Clear Selection.
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If you are restoring to a different destination folder than the original, enter this directory in the Destination Directory field. Note: This directory must exist before restoring the files on the server. Choose the Destination Client/Server from the drop down. When all is filled out, click OK.
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Allow the restore to complete taking into consideration it can take some time depending on the amount of data being restored. If the restore completes successfully, a pop-up will appear stating the success. The same can be said of a failure and the portal will alert you to the failure in a similar manner.
