Support
- Advanced Backup
- Client Side
- Cloud Enterprise
- ColdFusion
- Control Panel
- cPanel
- Customer Portal
- Add a Domain Name Via the Customer Portal
- Customize the Customer Portal
- Troubleshoot Ticket Viewing
- Pay an Invoice
- Create Support Tickets
- Upgrade Cloud Enterprise Virtual Machine Resources via the Customer Portal
- Update Contact Information via the Customer Portal
- View Billing Details via the Customer Portal
- Set Up/View Performance Monitoring via the Customer Portal
- View Cloud Virtual Machine Performance via the Customer Portal
- View Support Tickets via the Customer Portal
- Change Permissions via the Customer Portal
- Reset Customer Portal Password
- Change Password via Customer Portal
- Create/Change Security Passphrase via the Customer Portal
- Remove Unverified Domain Names via the Customer Portal
- Cloning a Virtual Machine via the Customer Portal
- Restore a backup via the Customer Portal with Avamar
- Submit a ticket to support via the Customer Portal for Avamar
- View backups for a server in the Customer Portal for Avamar
- Create a Cloud Enterprise VM
- Schedule Virtual Machine Operations via the Customer Portal
- Add New Devices and Solutions in the Customer Portal
- Approve Patches via the Customer Portal
- Device Listing via Customer Portal
- Activate The HOSTING.com Customer Portal
- Access "My Files" from the Hosting.com Customer Portal
- View User Activity Logs in the Customer Portal
- Complete the Customer Satisfation Survey
- Schedule a Recurring Virtual Machine Operation in the Customer Portal
- Manage Virtual Machine Operating System Services
- OVF Upload - In The Hosting.com Customer Portal
- Managing DNS Zones from the Customer Portal
- Uploading Your Own Virtual Appliance In The Customer Portal
- Create Additional Portal Users through Customer Portal
- Customize Customer Portal Home Page with Widgets
- Enable Auto-refresh for the Portal Home Page
- Edit Account Information (My Account) in Customer Portal
- Enable or Disable Support Ticket Surveys in Customer Portal
- View Device Setup Information through Customer Portal
- Add Alternate Contact Information under My Contacts in Customer Portal
- Check Device Build Progress in the Customer Portal
- View Billing Summary in the Customer Portal
- View Invoices in the Customer Portal
- View Payment History in the Customer Portal
- Update Payment Method in the Customer Portal
- Add a New Alarm for Virtual Machine through Customer Portal
- Managing Snapshots for Virtual Machine through Customer Portal
- Create New vCloud Express VM in Customer Portal
- Create New Cloud Business Virtual Appliance in Customer Portal
- View Scheduled VM Operations in Customer Portal
- Delete Scheduled Operations in Customer Portal
- Submit Portal Feedback through Customer Portal
- Submit Hosting Services Feedback through Customer Portal
- Order a Dedicated Solution through Customer Portal
- Manage Contacts In the Customer Portal
- Customer Portal Layout Enhancements
- DNS Information
- Dedicated Servers
- DirectAdmin
- Domain Name
- dotDefender
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- Front Page
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- General Information
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- Premium Spam Filtering
- Programming
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- SharePoint 3
- SharePoint 2010
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- SmarterMail 4
- SmarterMail 5
- SmarterMail 6
- SmarterMail 7
- SmarterStats
- SmarterTrack
- SQL Server
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- Uploading Your Website
- Video Tutorials
- Windows Server 2003
- Windows Server 2008
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- Advanced Monitoring
- MediaWiki
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- Microsoft Outlook 2010
- Android
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- Critical Availability Service
- NAS Data Transfer
- Customer Portal Demos
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- Gallery CMS
- phpBB
- Standard Monitoring
- Righteous Restore
- NAS (Network Attached Storage)
- Networking
- SmarterMail 8
- PCI Security Scan
- LinkTiger
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- Linux Cloud VPS
- Linux VPS
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- PyroCMS
- Active Directory
- Vmware Related
- Drupal
Submit a ticket to support via the Customer Portal for Avamar
This article will go over submitting a ticket to Avamar support for changing the backup schedule or performing an on-demand backup via the Customer Portal. This applies only to Cloud and Dedicated accounts using Avamar. This does not apply to those servers running Righteous.
- Log into the customer portal at https://customer.hosting.com with your email address and password.
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Once logged in, navigate to the Backups tab.
- From the drop down, select Schedules (or any of the drop down options).
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If you wish to change the schedule or create an on-demand backup, you will need to click the Email Support button on the left side of the page. Note: This does not go to Hosting.com Support and we cannot check the status of a ticket for you. Instead, this goes directly to Avamar Support and includes your contact information. In the event you need something done immediately, please call their 24x7x365 support line at (610) 994-3401.
