Troubleshoot Ticket Viewing in the Customer Portal

This article will go over some of the reasons you cannot see a specific ticket in the Customer Portal.

If you are logged into the customer portal and do not see the tab for Support, you will need to contact the administrator of the account.

The account administrator can grant your user permissions to create new support tickets and/or edit/view support tickets.

If you are logged into the customer portal and do not see a ticket you previously opened via the portal, this is because the ticket is in an internal queue that is not customer facing. Thus, the ticket will not show in the customer portal until it is placed back into a customer facing queue. If you need to inquire about the status of the ticket, please contact us.