Create an External Contact with Hosted Messaging and Collaboration

The following article explains how to create an external contact. An external contact is a user that is configured for the exchange domain, but all email sent to that user is automatically forwarded to an external address. A physical mailbox is not configured on the exchange server for the external contact. To create the contact you will need to know the email address for the domain, the external email address, the users name and the display name.

To create an external contact, please follow these steps:

1. Log into the HMC administration interface by logging into the control panel and clicking Hosted Exchange & SharePoint.
2. From the Main Menu, click Domain List.

   

3. Find the domain name and click Manage.

   

4. From the Main Menu, click External Contacts.

   

5. Click Add.

   

6. Enter the requested information:
   • Email Address - the email related to the domain
   • External Email Address - the external email that email will be forwarded to
   • First Name - the first name of the user
   • Last Name - the last name of the user
   • Display Name - the display name for the user



7. Click Add.
8. Please allow a few minutes for the external contact to be created.