Skip Navigation

Support

 

Fix Service Unavailable Message

This article goes over fixing a Plesk Service Unavailable message you may receive when attempting to log into and use Plesk on a Cloud or Dedicated Server.

Error:

Service is not available now, probably your Plesk is misconfigured. Contact Your provider for details. Internal Plesk error occurred: Unable to connect to database: saved admin password is incorrect.

  1. Log into SSH as the root user.  If you are not show to SSH, please see Estabilishing an SSH Connection.
  2. Once logged in as the root user, run the following commands in an attempt to restart the Plesk service:
    3. /etc/rc.d/init.d/psa stopall
    /etc/rc.d/init.d/psa start
  3. While restarting, you may see an error similar to the below:
    4. websrvmng: Unable to connect to Plesk Database: Access denied for user 'admin'@'localhost' (using password: YES)
  4. This access denied error means the Plesk password is out of sync. Plesk provides a script to update the password as is shown below, where NEW_PASSWORD is the new, secure password chosen:
    5. export PSA_PASSWORD='NEW_PASSWORD' ; /usr/local/psa/admin/sbin/ch_admin_passwd; unset PSA_PASSWORD
  5. Plesk is now available for use again. If you need further assistance, please contact us.