View the Logs in SmarterMail 4.x

This article guides you through viewing logs in SmarterMail in order to track down mail delivery issues as well as blacklists and abuse related items.

1. Log into the server via Remote Desktop
2. Log into SmarterMail admin, typically located at http://<server_ip_adddress>:9998
3. Navigate to Settings > Log Settings > Log Files and make note of the path
4. Navigate to that log location on the server
5. The logs will be as follow:
   
   

   yyyy.mm.dd -activation.log

   yyyy.mm.dd -archive.log

   yyyy.mm.dd-delivery.log

   yyyy.mm.dd -event.log

   yyyy.mm.dd -messageid.log

   yyyy.mm.dd -reports.log

   yyyy.mm.dd -smtpLog.log

   yyyy.mm.dd -syncML.log
   yyyy.mm.dd -popLog.log

   
   

6. To determine if a message made it to a recipient, the delivery log and SMTP logs would be the most relevant log files to view. Search for a specific string once opening the log and you should see a result such as below:
   
   

   18:38:05 [42635] Delivery started for sender@domain.com at 6:38:05 PM

   18:38:23 [42635] Starting local delivery to recipient@domain.com

   18:38:23 [42635] Delivery for sender@domain.com to recipient@domain.com has completed (Delivered) Filter: Spam (Weight: 8)

   18:38:23 [42635] End delivery to recipient@domain.com

   18:38:23 [42635] Delivery finished for sender@domain.com at 6:38:23 PM    [id:320065442635]

   
   

In this case, you see that we searched for recipient@domain.com and found that a user called sender@domain.com sent a message that was delivered with a Spam Weight of 8. If the message were not delivered this would show the filter that the specific message triggered as well.