Reset my SmarterMail admin password

This article will discuss resetting your SmarterMail admin password if it is forgotten. This does not apply to shared accounts.

1. Log into your server through Remote Desktop Connection (instructions for connecting to your server through RDC can be found here).
2. Go to Start > Run and type 'services.msc'.
3. Within the Services window, scroll down to the SmarterMail Service and stop the service.
4. One the service is stopped, navigate to C:\Program Files\SmarterTools\SmarterMail or C:\Program Files (x86)\SmarterTools\SmarterMail depending on where you installed SmarterMail.
5. Open the Service subdirectory.
6. Make a backup copy of the MailConfig.xml file in the Service directory.
7. Right-click on the original MailConfig.xml file and choose Open With and open the file with Notepad, Wordpad, or your favorite text editor.
8. Locate the section within the file that looks like this:

   <!-- ** System Admin *************************** -->
   <!-- ** To reset admin password, delete these items ** -->
   <!-- ** and then restart the SmarterMail Service.   ** -->
   <!-- ***************************************** -->
   <sysadminusername> ... </sysadminusername>
   <sysadminpassword> ... </sysadminpassword>
   <!-- ***************************************** -->

9. Delete those referenced lines, save the file, and close the file.
10. Go back to the Services window and start the SmarterMail Service.

The admin credentials for SmarterMail are now reset to admin / admin which should be changed upon logging back into SmarterMail admin.