Reset my SmarterStats admin password

This article will discuss resetting your SmarterStats admin password if it is forgotten. This does not apply to shared accounts.

1. Log into your server through Remote Desktop Connection (instructions for connecting to your server through RDC can be found here).
2. Go to Start > Run and type 'services.msc'.
3. Within the Services window, scroll down to the SmarterStats Service and stop the service.
4. One the service is stopped, navigate to C:\Program Files\SmarterTools\SmarterStats or C:\Program Files (x86)\SmarterTools\SmarterStats depending on where you installed SmarterStats.
5. Open the MRS subdirectory.
6. Open the App_Data subdirectory.
7. Open the Config subdirectory.
8. Make a backup copy of the AppConfig.xml file in the Config directory.
9. Right-click on the original AppConfig.xml file and choose Open With and open the file with Notepad, Wordpad, or your favorite text editor.
10. Locate the section within the file that looks like this:

    <SmarterStatsAdmin>...</SmarterStatsAdmin>
    <SmarterStatsPassword />
    <SmarterStatsPasswordEnc>...</SmarterStatsPasswordEnc>

11. Delete those referenced lines, save the file, and close the file.
12. Go back to the Services window and start the SmarterStats Service. The admin credentials for SmarterStats are now reset to admin / admin / admin which should be changed upon logging back into SmarterStats admin.