Diagnose Premium Spam Filtering Problems

This article goes over determining why a message was filtered in Premium Spam Filtering.  This will also go over why a message was not filtered according to the settings for your user using Premium Spam Filtering.

1. First, obtain the headers of the message in question.  To obtain the headers of an email, please see: Obtain Email Headers for a Message.
2. Once you have the headers, copy and paste them into the Premium Spam Filtering tool.
3. Check the radio button for the type of message you are submitting.  For example if the message is blantant spam and the email address the spam was sent to is being filtered by Premium Spam Filtering, select Spam.  If the message was filtered erronerously for a user using Premium Spam Filtering, select False Positive.
4. Copy and paste the header information into the text field and click the checkbox for Submit eligible Spam Samples to our Engineers if you wish to report the spam.  Click Analyze Message.  Note: This service does NOT submit samples of spam to Hosting.com but rather submits directly to the Premium Spam Filtering service Hosting.com utilizes. 
5. The next page will show you exactly why the message was passed through or filtered.  Below is a sample:

6. On this page you can also see how often and when the Premium Spam Filtering database was last updated with new spam definitions and samples.