Premium Spam Filtering F.A.Q.
- Question:
- What is Premium Spam Filtering?
- Answer:
- HostMySite offers an additional level of Spam filtering. This
level of Spam filtering can be configured for any of your existing
mail accounts.
- Question:
- How do I add Premium Spam Filtering to my
account?
- Answer:
- Through the Control Panel, you can login as the Account
Administrator and purchase Premium Spam Filtering. During the order
process, you will be asked to specify the number of mailboxes you
wish to have configured. Once the order is processed, you can
choose the SmarterMail users to be configured for Premium Spam
Filtering.
- Question:
- How is my email delivered?
- Answer:
- When a domain is configured for Premium Spam Filtering, the
mail exchanger (MX) record is updated to point to Spam filtering
servers. All of your email will be delivered to the Spam filtering
servers where it will go through the filtering process and either
be delivered to the user or quarantined. Emails sent to users that
are not configured for this service will be delivered as
normal.
- Question:
- How do I recover messages that are
quarantined?
- Answer:
- Users that are configured for Premium Spam Filtering will
receive a daily quarantine summary containing a list of their
quarantined messages. Through this summary email, users will have
the option to view the quarantined message and have it delivered if
it is legitimate. Messages will remain in quarantine for a period
of two weeks, after which they will be deleted.
- Question:
- Do I need to modify the DNS records for my
domain name?
- Answer:
- Your domain name will need to be updated to point your MX
record to the Spam filtering servers. If the primary domain name
configured for Premium Spam Filtering has been registered through
HostMySite, this will be done for you. Additional domain aliases
that receive email will need to be updated manually. You can find
additional information about modifying your DNS records here.
- Question:
- Do I need to purchase Premium Spam Filtering
for all of my users?
- Answer:
- The Premium Spam Filtering service is purchased on a per
mailbox basis. During the order process, you will be asked to
specify the number of mailboxes you will be configuring for Premium
Spam Filtering. Once the order is processed you assign this service
to specific users. You do not need to purchase this service for all
of your users.
- Question:
- Do quarantined messages count against my
mailbox size limit?
- Answer:
- No, quarantined messages remain on the filtering server and do
not count toward your mailbox size limit, unless you choose to have
the message delivered. When a quarantined message is delivered, it
enters your mailbox and begins to count against your size
limit.
