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Entourage Support

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Dedicated Support from an Expert Team: Your Entourage

With Hosting.com Entourage Support you can say hello to exceptional service and fast resolution. Your Entourage is a small group of server engineers and a support supervisor -- assigned to you -- who work closely with you whenever you require assistance.

Entourage support means:

  • A dedicated team of expert technicians who know you and your server configuration, saving you time and speeding resolution.
  • A unique phone number that enables you to contact your support team directly, 24x7x365.
  • Tools and systems that equip your Entourage with up-to-date information about your environment and details on past issues.
  • Entourage technicians with extensive technical and customer service training; many service technicians are MCP, MCSE and A+ certified.
  • An Entourage Supervisor, who acts as a single point of contact responsible for ensuring your complete satisfaction. No barriers to escalating an issue or dealing with an emergency with Entourage Support.

The bottom line is, you are never just a support caller: you are a person whose name we know and business we understand. We are your Entourage.

  • A unique phone number to contact your Entourage Support team directly
  • A small team of server engineers who are familiar with your solution
  • A dedicated supervisor to speak with regarding any issue
  • Build rapport with your Entourage Support team for deeper trust
  • You have access to an Entourage Support team regardless of your solution complexity or size
  • Peace of mind knowing the right people are working on your server

How Our Solution Works

As the technology supporting your business grows, is the support for your technology growing with it? Forget what you know about traditional technical support -- when you need help, you get it:

  • Rapid Resolution Time -- Hosting.com technicians work as a team, using tools and systems that equip them with critical information about your environment to speed resolution.
  • Single Point Of Contact -- You speak directly to the technician working on your issue -- you will never again waste time re-explaining your issue. A single account supervisor means peace of mind and uninterrupted productivity.
  • Keep Your Business Running Smoothly -- Access us when and how you want - your Entourage is available 24x7x365 via toll-free phone, email, and live chat. And your calls are always answered in 3 rings or less. When you have an issue, you need it resolved, and fast.