• Creating a seamless cloud experience for our clients and their customers


    Most cloud providers offer the basic building blocks needed to create a cloud solution, leaving their customers to figure out how to put them together. Other providers offer pre-packaged solutions, stopping short of offering the necessary resources and guidance to help customers realize all the benefits from their cloud investments.

    HOSTING takes it further.

    Creating custom cloud environments requires keen technology insights, deep business acumen and an unwavering commitment to service excellence. HOSTING serves as a trusted advisor to our customers – helping them unlock opportunities and side step obstacles during their journey through the cloud. Learn more about how we help organizations ranging from boot strap startups to global corporations achieve success in the cloud.

    Enhanced Services
    HOSTING has recruited the industry’s top talent and invested in key resources to create HOSTING Enhanced Services™. Through an exacting process of People, Process and Technology, HOSTING Enhanced Services helps organizations manage, monitor and maximize their complex IT environments. Through vigilant monitoring, detailed dashboards and regular account reviews, our clients can identify opportunities, avoid obstacles and reach their desired business goals.

    Testimonials
    For some companies, listening is a lost art. Many of them are too busy promoting themselves to actually learn what is on their customers’ minds. At HOSTING, the only opinion that matters is that of our customers. So we ask them one simple question – “How can we help?” And then we listen. Here is what we learned from a few of our customers.

    Certifications and Expertise
    HOSTING maintains the highest levels of certification for compliance and security for our customers including HIPAA/HITECH, PCI DSS and SOC 3. We undergo independent, third-party audits of our facilities to ensure they meet the highest security standards. And our cloud solution architects are trained in the globally-recognized ITIL methodology, ensuring a seamless integration with clients’ in-house teams.

    ITIL Methodology
    HOSTING realizes that our customers want a strategic plan and clear-cut process for achieving their cloud initiatives – minus the “cloud speak.” Our teams of cloud architects create custom service delivery cycles based on the ITIL (IT Infrastructure Library) framework. ITIL focuses on integrating IT with a customer’s business. Unlike other providers, our approach facilitates a true partnership between HOSTING and our customers.

    Net Promoter Score
    The Net Promoter Score (NPS®) is a foundational customer metric used by HOSTING to gauge our performance on each and every interaction we have with our customers. Our NPS is consistently on par with leading global organizations such as Costco, Nordstrom and Apple. Learn more about our NPS and why it matters to every HOSTING team member.

    WOW Training
    At HOSTING, we treat everyone we interact with as a VIP customer. Every HOSTING team member participates in our proprietary WOW Training to not only learn how to understand and anticipate the needs of our customers, but also how to exceed their expectations.

    Support
    HOSTING’s client-driven, proactive approach to customer support leads the industry while garnering recognition with Gartner, Inc.’s Magic Quadrant for Managed Cloud Hosting. Our customers can choose from multiple communication channels to connect with an experienced Tier 2 or Tier 3 service representative who is fluent in their cloud environment.

    Want to learn more? Click through to learn about our industry-leading approach to customer service or contact us today to speak directly to a solution architect about your business and your needs.

     

    Infrastructure

    The HOSTING infrastructure provides organizations with the visibility, control and reporting capabilities to efficiently co-manage their cloud environments. Customers can select the level of support that best aligns with their budget and in-house expertise.

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    About Us

    HOSTING collaborates with customers to create custom cloud environments that meet today’s needs and anticipate tomorrow’s challenges. Learn why more than 2,000 global companies rely on HOSTING as their trusted cloud solutions provider.

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    SLAs

    HOSTING customers demand the highest levels of performance, scalability and availability in their cloud environments. We deliver all of that every day, backed by industry-leading service level agreements.

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