Technology and customer service don’t often go hand in hand. Just think of the times you’ve waited on hold to change your security settings, spin up a new VM or even get somebody to just sell you something. But, from the beginning, HOSTING decided that it was going to be different. Not only is creating the best possible cloud computing experience in our DNA. It contributes to the our industry-leading Net Promoter Score and as well as the kudos we receive from our customers, partners and companies such as Glassdoor, (which recently named HOSTING one of the best places to work).
But we wouldn’t be here without the foresight of our leaders. Luckily, they’re not shy about sharing. To detail the lessons he’s learned – and imparted – along the way, HOSTING’s co-founder and COO Joel Daly will present the keynote at ZingTrain’s executive roundtable in Ann Arbor on March 26. The event is part of ZingTrain’s Speaker Series, which features experts and the wisdom they’ve gained in various segments of the business world.
Joel will detail how HOSTING took the best service lessons from companies such as Zingerman’s and Zappos and applied them to create the customer-focused culture of service for which we have become known. Key topics include:
- An overview of “The Age of the Customer”
- The KPIs that HOSTING deploys to measure the success of its strategy
- Three Business Truths that guide customer–centric service companies
- The essentials of a customer-centric culture
- The role of customer journey maps in HOSTING’s constant work to continuously improve products, processes and customer experience
Please join us at the event, which will be held on March 26 from 7:30 – 9:30 a.m. at the ZingTrain training facility in Ann Arbor, MI. The price is $50 per person or $25 for students and representatives of non-profit organizations (use discount code LUMOS). Register or call 734.930.1919 for more information.
Seats are going fast so be sure to register today!