Raboin presents HOSTING’s customer experience strategy and tips on building a customer-centric culture
Denver, CO, June 12, 2013 – Brian Raboin, Chief Customer Officer at HOSTING, has been invited to join Oracle for a presentation at the 14th Annual Call Center Week hosted by IQPC in Las Vegas, NV June 10–14, 2013. Raboin will share with attendees the course HOSTING charted to create an authentic customer-centric service culture.
Raboin is responsible for HOSTING’s end-to-end customer experience, and leads Product Development, Service Transition and Training for the company. The Keynote presentation with Oracle, “Empowering People, Powering Brands,” will look at HOSTING’S customer experience journey. “We adopted this purpose-built program for a continually evolving customer experience. Whether it’s a call center or a managed cloud service, if you’re not wowing your customer, you might as well exit the playing field,” said Raboin.
Call Center Week is a premier event for benchmarking, sharing best practices, and uncovering the latest technologies for driving customer service excellence. Over 2000 call center leaders are expected to attend. Senior executives from a cross-section of industries will be presenting best practices and solutions that improve customer service initiatives.
Oracle offers the most complete customer experience solution, enabling companies to differentiate themselves across all channels, touchpoints, and interactions. From marketing to sales, delivery to support, and initial engagement to rewarding relationship, Oracle’s customer experience solutions deliver the business results you want and the great experiences your customers want. Visit www.oracle.com/cx.
HOSTING builds and operates high performance clouds for business-critical applications. With a unique lifecycle approach and the industry’s best team, HOSTING helps organizations design, build, migrate, manage, and protect their Cloud-based environments. Using enterprise-class networking and connectivity technologies, HOSTING provides the highest levels of availability, recovery, security, and performance. HOSTING owns and operates six geographically-dispersed data centers under an ITIL-based control environment independently validated for compliance against the PCI DSS and SOC (formerly SAS 70) frameworks. The company’s 4000 customers around the world represent a variety of industries including healthcare, retail, media-entertainment, financial services technology and government.