(resolved) 7/18/2019 10:30am EDT Mail Delivery Issue.
[7/18/2019 12:20pm EDT] This will serve as the final update related to this incident. Our engineers have resolved our issues with the mail. Mail is now coming into the queue again, there may be a delay as mail queues clear up. If you have an urgent issue please call into support at 866-918-4678
7/18/2019 10:30am EDT Mail Delivery Issue.
[7/18/2019 10:30am EDT] Our engineers are currently investigating an incident with external delivery of mail and are unable to receive email ticket responses. We are currently gathering a scope of the impact and working to remediate the problem. If you have an update please respond to the ticket through the customer portal at: https://customer.hosting.com or by calling 866-918-4678.
6/8/2019 9:50am MDT - Denver Power Status Update (Closure)
As of 6/8/2019 9:50am MDT - This will serve as the final update related to this incident. We have returned to a normalized state with utility as primary with generator in backup and our automated controls in an active state. We did not experience a power disruption during this incident nor do we anticipate one moving forward. We continue to operate at a high state of alert. Our engineering team is still onsite and is continuing to monitor the facility closely.
6/8/2019 9:25am MDT - Denver Power Status Update
6/8/2019 9:25am MDT - As of 9:20am MDT, we are once again on utility power with generator power available as back up. We have bypassed our automated controls and are in the process of further troubleshooting. We do not anticipate an interruption of power as we continue to diagnose the root cause. Engineers and electricians remain on site.
6/8/2019 8:45am MDT - Denver on generator update
6/8/2019 8:45am MDT - Our engineers and electricians are continuing to diagnose the source of the automated controls malfunction. The Denver datacenter continues to have both utility and generator power sources available at this time.
6/8/2019 8:15am MDT - Denver on generator update
6/8/2019 8:15am MDT - Engineers and electricians have been onsite and are working to diagnose the cause of the automated controls problem. The facility continues to remain on generator power.
6/8/2019 6:53am MDT - [Advisory] Denver operating on generator power
On 6/8/2019 at 6:53am MDT our Denver data-center engineers identified abnormal behavior on the automated controls governing the automated transfer of power from utility to generator. The facility has been transferred to generator power. Engineers and electricians are en route.
6/8/2019 - 6am MDT - Denver Power Maintenance Update - Closure
As of 6/8/2019 at 6:00am MDT, the maintenance cycle for the Denver power incident has been completed successfully. The datacenter is operating with a new transformer in place, under utility power and a replaced faulty connector. This is the final update for this maintenance cycle.
6/8/2019 - 5am MDT - Denver Power Maintenance Update
As of 6/8/2019 at 5:00am MDT, the Denver datacenter engineers are continuing to monitor the stability of the power and equipment.
6/8/2019 - 4:00am MDT - Denver Power Maintenance Update
As of 6/8/2019 at 4:00am MDT, the Denver datacenter engineers are continuing to monitor the stability of the power and equipment. This will take place for the next few hours.