Status

HOSTING Status

  • [9/30/2019 02:20pm EDT]  Networking Event

    This will serve as the final update related to this incident. This issue has been resolved, our engineers are still working on a root cause analysis. If you are continuing to experience issues, please contact our support team for assistance.

  • [9/30/2019 1:00 pm EDT]  Networking Event

    Our engineers are still investigating the network incident in our Newark data center. We are still gathering a scope of the impact and working to remediate the problem. Regular updates will be posted here as the incident develops, through resolution.

  • [9/30/2019 11:30am EDT]  Networking Event

    Our engineers are currently investigating an incident in our Newark data center. We are currently gathering a scope of the impact and working to remediate the problem. Regular updates will be posted here as the incident develops, through resolution.

  • 9/20/2019 DOS NWK DC

    There was a brief DOS in the Newark DC at approximately 4:55 EST PM. This has been mitigated, please reach out to support if you are still experiencing any issues.

  • NWK data center Issue

    [9/18/2019 10:45am EDT] This will serve as the final update related to this incident. Our engineers determined this was an issue related to 2 individual customer datastores. We are contacting them directly. If you are experience any issues, please contact our support team for assistance at 866-918-4678.

  • NWK data center Issue

    [9/18/2019 10:30am EDT] Our engineers are currently investigating an incident in our NWK data center. We are currently gathering a scope of the impact and working to remediate the problem. Regular updates will be posted here as the incident develops, through resolution.

  • 9/17/2019 - Unable to submit tickets via email (Closure)

    The event related to being unable to submit tickets via email has been resolved. Please reach out to support at 866-918-4678 if you experience any issues

  • 9/17/2019 - Unable to submit tickets via email

    We are currently experiencing an event with our ticketing system that is preventing the creation of tickets submitted via email. While we work to resolve the issue with our ticketing system, please reach out to support at 866-918-4678 for any issues you need assistance with

  • 8/21/2019 Newark DC  Power

    8/21/2019 Newark DC has lost utility power we are operating on Generator. There appears to be no customer impact at this time, we will update when we are back on utility power.

  • (Resolved) 8/5/2019 11:45 AM EDT - Customer portal

    [8/5/2019 11:45 AM EDT] This will serve as the final update related to this incident. Our engineers have resolved our issues with the customer portal.