• Newark Datacenter Outage - 11/15/2018 (Update)

    We have determined the cause of the outage was due to a hardware failure. Everything is currently up and running. Replacement parts have been ordered and will be installed as soon as possible.

  • Newark Datacenter Outage - 11/15/2018

    We have determined there is a limited outage in the Newark Datacenter (NWK03). We are working with our internal teams to get more information now.

  • Phone issues 10-30-2018

    Hosting support is available via phones now. All phone service has been restored. Tickets and Chats are still available through the customer portal.We apologize for the inconvenience.

  • Phone system issues 10/30/2018

    Our phone provider is currently offline right now and phone calls into support are not working. If you need to contact support you can log into the customer portal and either open a chat or a ticket.

  • Phone System Issue Resolved 10/21/2018

    Phone System has been restored to working state. We apologize for the inconvenience.

  • Phone System Outage - 10/21/2018

    Our Phone System is currently down. If you require assistance, please contact support via ticket or chat through the customer portal at

    We are in contact with our Phone provider and are working on resolving this issue as quickly as possible.

  • Internal Monitoring Issue: 9-27-2018

    We have resolved the issue with monitoring and have resumed normal operations.

  • Internal Monitoring Issue: 9-27-2018

    We have our internal Systems team looking into this. Currently the database is in a restarting procedure and we will continue to monitor.

  • Internal Monitoring issue: 9-27-2018

    We have discovered our internal monitoring system is currently unavailable. We are escalating internally and will update shortly.

  • Networking issue 9-25-18 - Closed

    At this time we have blocked the offending IP. Our networking and security teams are working on a long term solution for this issue. If you have any continued issues please reach out to the support team.