Status

HOSTING Status

  • NWK data center Issue

    [9/18/2019 10:45am EDT] This will serve as the final update related to this incident. Our engineers determined this was an issue related to 2 individual customer datastores. We are contacting them directly. If you are experience any issues, please contact our support team for assistance at 866-918-4678.

  • NWK data center Issue

    [9/18/2019 10:30am EDT] Our engineers are currently investigating an incident in our NWK data center. We are currently gathering a scope of the impact and working to remediate the problem. Regular updates will be posted here as the incident develops, through resolution.

  • 9/17/2019 - Unable to submit tickets via email (Closure)

    The event related to being unable to submit tickets via email has been resolved. Please reach out to support at 866-918-4678 if you experience any issues

  • 9/17/2019 - Unable to submit tickets via email

    We are currently experiencing an event with our ticketing system that is preventing the creation of tickets submitted via email. While we work to resolve the issue with our ticketing system, please reach out to support at 866-918-4678 for any issues you need assistance with

  • 8/21/2019 Newark DC  Power

    8/21/2019 Newark DC has lost utility power we are operating on Generator. There appears to be no customer impact at this time, we will update when we are back on utility power.

  • (Resolved) 8/5/2019 11:45 AM EDT - Customer portal

    [8/5/2019 11:45 AM EDT] This will serve as the final update related to this incident. Our engineers have resolved our issues with the customer portal.

  • [8/5/19 11:15 AM EDT] - Customer portal

    [8/5/19 11:15 AM EDT] We are currently experiencing an issue related to our customer portal. At this time customers are not able to login to the portal. Our engineering team is actively working on the event. Please reach out to support should you need any assistance at: 866-918-4678

  • (resolved) 7/18/2019 10:30am EDT  Mail Delivery Issue.

    [7/18/2019 12:20pm EDT] This will serve as the final update related to this incident. Our engineers have resolved our issues with the mail. Mail is now coming into the queue again, there may be a delay as mail queues clear up. If you have an urgent issue please call into support at 866-918-4678

  • 7/18/2019 10:30am EDT  Mail Delivery Issue.

    [7/18/2019 10:30am EDT] Our engineers are currently investigating an incident with external delivery of mail and are unable to receive email ticket responses. We are currently gathering a scope of the impact and working to remediate the problem. If you have an update please respond to the ticket through the customer portal at: https://customer.hosting.com or by calling 866-918-4678.

  • 6/8/2019 9:50am MDT - Denver Power Status Update (Closure)

    As of 6/8/2019 9:50am MDT - This will serve as the final update related to this incident. We have returned to a normalized state with utility as primary with generator in backup and our automated controls in an active state. We did not experience a power disruption during this incident nor do we anticipate one moving forward. We continue to operate at a high state of alert. Our engineering team is still onsite and is continuing to monitor the facility closely.