No business can afford system downtime. For retailers, downtime is particularly troublesome – especially considering the importance of e-commerce.
Retail Merchandiser Blog, May 9, 2013 – No business can afford system downtime. One minute lost can equal loss of revenue, customers and more. For retailers, downtime is particularly troublesome – especially considering the importance of e-commerce, which requires round-the-clock uptime in today’s global economy.
Global management consulting firm A.T. Kearney estimates global e-commerce has grown 13 percent annually over the past five years. According to a new report from the Interactive Media in Retail Group (IMRG), a U.K. online retail trade organization, global business-to-consumer e-commerce sales will top $1.25 trillion in 2013. On 2012’s Cyber Monday alone, online shoppers spent $1.465 billion. Mobile commerce, and the proliferation of smartphones and tablets adds new pressures to retailers’ need for an always-on business. Many smartphones are able to scan barcodes and QR codes, adding another feature to multi-channel shopping. In a study on the U.S. smartphone shopping behavior, ComScore found that 4 in every 5 smartphone users – 85.9 million in total – accessed retail content on their device during July 2012.