Creating a seamless cloud experience for our clients and their customers
Most cloud providers offer the basic building blocks needed to create a cloud solution, leaving their customers to figure out how to put them together. Other providers offer pre-packaged solutions, stopping short of offering the necessary resources and guidance to help customers realize all the benefits from their cloud investments.
Hostway|HOSTING takes it further.
Creating custom cloud environments requires keen technology insights, deep business acumen and an unwavering commitment to service excellence. Hostway|HOSTING serves as a trusted advisor to our customers – helping them unlock opportunities and side step obstacles during their journey through the cloud. Learn more about how we help organizations ranging from boot strap startups to global corporations achieve success in the cloud.
We have recruited the industry’s top talent and invested in key resources to create Hostway|HOSTING Enhanced Services. Through an exacting process of People, Process and Technology, we help organizations manage, monitor and maximize their complex IT environments. Through vigilant monitoring, detailed dashboards and regular account reviews, our clients can identify opportunities, avoid obstacles and reach their desired business goals.
For some companies, listening is a lost art. Many of them are too busy promoting themselves to actually learn what is on their customers’ minds. At Hostway|HOSTING, the only opinion that matters is that of our customers. So we ask them one simple question – “How can we help?” And then we listen. Here is what we learned from a few of our customers.
Certifications and Expertise
Hostway|HOSTING maintains the highest levels of certification for compliance and security for our customers including HIPAA/HITECH, PCI DSS and SOC 3. We undergo independent, third-party audits of our facilities to ensure they meet the highest security standards. And our cloud solution architects are trained in the globally-recognized ITIL methodology, ensuring a seamless integration with clients’ in-house teams.
Hostway|HOSTING realizes that our customers want a strategic plan and clear-cut process for achieving their cloud initiatives – minus the “cloud speak.” Our teams of cloud architects create custom service delivery cycles based on the ITIL (IT Infrastructure Library) framework. ITIL focuses on integrating IT with a customer’s business. Unlike other providers, our approach facilitates a true partnership between Hostway|HOSTING and our customers.
Net Promoter Score
The Net Promoter Score (NPS®) is a foundational customer metric used by Hostway|HOSTING to gauge our performance on each and every interaction we have with our customers. Our NPS is consistently on par with leading global organizations such as Costco, Nordstrom and Apple. Learn more about our NPS and why it matters to every Hostway|HOSTING team member.
At Hostway|HOSTING, we treat everyone we interact with as a VIP customer. Every Hostway|HOSTING team member participates in our proprietary WOW Training to not only learn how to understand and anticipate the needs of our customers, but also how to exceed their expectations.
Hostway|HOSTING’s client-driven, proactive approach to customer support leads the industry while garnering recognition with Gartner, Inc.’s Magic Quadrant for Managed Cloud Hosting. Our customers can choose from multiple communication channels to connect with an experienced Tier 2 or Tier 3 service representative who is fluent in their cloud environment.
Want to learn more? Click through to learn about our industry-leading approach to customer service or contact us today to speak directly to a solution architect about your business and your needs.