• A Journey to Excellence.

    The Net Promoter Score (NPS®) is a foundational customer loyalty metric used by Hostway|HOSTING and other top companies to measure our performance in each and every interaction with customers.

    Our work is based on the following tenets:

    • Hostway|HOSTING believes customer loyalty is every bit as important as the technology and solutions we offer
    • Hostway|HOSTING prides ourselves in having an industry-leading NPS
    • Hostway|HOSTING incentives our customer-facing teams on NPS scores – not on upsell

    Net Promoter Score Scale

    The Basics of NPS

    So what exactly is this mystical measurement? Simply put, NPS quantifies the level of customer loyalty by asking one question, “On a scale of zero to ten, how likely are you to recommend our company to a friend or colleague?” 

    The resulting score classifies the customer as a promoter, a detractor or neutral. The tallied scores give a company what’s known as its “transactional NPS score” – a figure that can range from -100 (as in, no one on earth would recommend your organization) to 100 (as in, every single person your organization serves would recommend it without hesitation).

    Hostway|HOSTING Leads Cloud Computing With an NPS Score of 65.

    • 65%

      HOSTING NPS Score

    • 43%

      Online Search
      Industry Average*

    • 32%

      Computer Hardware
      Industry Average*

    And we’re not stopping there. We listen to what you say, and we respond. We are always working to provide better service, better support and better partnership to our customers. We aren’t perfect, but we do take accountability, learn from our mistakes and continuously try to improve.

    If you’re in the market for a cloud hosting company, make sure they are tracking their NPS scores and will share them with you. While a low score does not a terrible company make, it often indicates immaturity or a lack of commitment to true service. Compare what you hear to what Hostway|HOSTING has to offer, and let us know what you think. We are looking forward to hearing from you.

    *Source: Satmetrix 2013 Net Promoter Industry Benchmark report.

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